Coronavirus / COVID-19: Guidance for CILNI Service Users

As the situation around COVID-19 develops we want to make sure our service users can access the guidance they need to help them take any necessary actions or precautions.

To keep our service users and those that work or support them as safe as possible, CILNI has two priorities:

Firstly, to ensure our service users have access to up to date information from official sources. Recognising there are multiple sources of information, our aim is to bring it altogether in one place on our website. We will update it whenever new information becomes available and inform you when these updates have been made. We will also make the date of any changes visible on our website.

Secondly, to encourage service users to bring issues and questions to us and if we cannot answer them ourselves we will ensure that they are raised with the Health & Social Care Trusts and other relevant bodies.


Our advice is to always take guidance from the experts. Our main reference points will be Public Health Agency NI Public Health England

General advice on understanding the symptoms

The following symptoms may develop in the 14 days after exposure to someone who has coronavirus:

· A cough

· A high temperature

· Shortness of breath

If you are worried about symptoms please self-isolate for 7 days or call 111 or go to the NHS coronavirus website. Do not go directly to your GP or other healthcare environment.

Taking precautions

Wash your hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitiser.

Cover your cough or sneeze with a tissue, then throw the tissue in a bin. You can download a ‘Catch it, Bin it, Kill it’ poster for your home / workplace from the NHS.

Clean and disinfect frequently touched objects in the home and work environment.

Avoid touching your eyes, nose and mouth with unwashed hands.

Cleaning regimes: Viruses can live on hard surfaces for up to eight hours. Frequently clean key areas including keyboards and door handles.

There is specific government advice on Social Care you may want to review

What other advice is out there

There is specific advice and information from organisations connected with users of Direct Payments:

Belfast Health Trust –

Northern Health Trust – 

South Eastern Health Trust –

Southern Health Trust –

Western Health Trust –

HMRC and Government Advice for Employers and Employees –

Mark Bates Insurance – If you are a policyholder, their full legal team is available 24 hours a day. Call on 01476 514478.

Fish Insurance – or Twitter

There is specific advice and information from various charities:

Carers UK has produced recommendations for carers –

Asthma UK has released a blog post with advice for people with asthma –

The British Heart Foundation has published guidance for people with health problems –

The National Eczema Society has offered advice on handwashing techniques for people with eczema and other skin conditions –

Diabetes UK has provided an updated information page for people living with diabetes –

Full Fact has generated a fact check page on covid-19 to help dispel any false information –

Stay in touch with CILNI

This guidance is not exhaustive and ultimately it’s up to you to follow the advice from the official public bodies and use your own judgement in each situation.

We are encouraging you to bring issues and questions to us and if we cannot answer them ourselves we will ensure that these are raised with the Department of Health and other relevant bodies.

If you have any specific questions relating to coronavirus and your situation please email