10 simple tips for finding and retaining good Personal Assistants

Finding and retaining good Personal Assistants (PAs) can be a challenge for all employers and is one of the topics regularly discussed when getting started with Direct Payments. Below we look at advice and tips from some employers on how to be a good employer and how to avoid a high turnover of staff.

  1. When recruiting have a clear idea of what you are looking for. Look at prospective employee’s CVs and how long they have spent in previous jobs — this gives you an indication of how long they are likely to stay with you.
  2. Request references and trust your instinct – you will have a sixth sense as to whether they will fit. Remember a PA is someone you have to enjoy being around.
  3. Be professional at all times. Ensure employees have the correct employment status, have a written contract and that the minimum wage is observed. Have reasonable working hours and expectations, plan their holidays, be clear on benefits and ensure they are delivered. A professional Payroll Service can help with this.
  4. Get to know your employees. Treat them like another person and find out what makes them tick. That way it is easier to recognise if there is a problem or something isn’t right.
  5. Recognise achievement in order to install a sense of responsibility and job satisfaction.
  6. Go the extra mile.

“We give all our PAs a card on their birthday and try to make their day special. Little gestures like that — really make a difference. ”

  1. Support your staff, engage with them and take their opinions on board. But most of all – communicate with them so everyone is on the same page.
  2. Be patient, flexible and adaptable.

“Without my PA I simply can’t live independently. My plans and schedule changes regularly and my PA always tries to accommodate, so I try and do the same for her when she needs a day off.”

  1. Show you care and value your PA.

“I’m always checking my staff has had breakfast, as it can be an early start when they are working on the morning shift and they prepare my breakfast anyway.”

  1. Go the extra mile.

“We give all our PAs a card on their birthday and try to make their day special. Little gestures like that — really make a difference. ”

Finally, get in touch for more advice! Our advice team can offer support and advice on many different areas of being an employer.